December 3, 2012
Several weeks ago I purchased some 3M masking tape and frankly it was awful. It wouldn't come off the roll properly- just kept ripping. Then it wouldn't work on the paper either, paint kept seeping underneath. It was beyond annoying. I say this because I actually sat down and contacted 3M to tell them how unhappy I was with their "new" "greener" masking tape. Well, it's not greener if I have to throw it away. To their credit, they sent me a postage-paid label to send the offensive tape to them. I was happy to comply (less trash in the local landfill). I asked them not to replace it unless it was their old formula tape. Well, today I received two rolls of replacement tape from 3M. Which is fantastic but not the point of this story. Included was a short letter which read "Dear Valued Customer: Thank you for contacting the 3M Company. Please accept the enclosed product(s) on behalf of 3M. We welcome your comments. Best Regards...etc." Wait for it..... Included in the package was a packing list which reads: "Item CCCHIM00020 Generic Complimentary Letter". That my friends is comedy gold. I laughed till I stopped.
"I have made mistakes but I have never made the mistake of claiming that I have never made one." - James Gordon Bennett
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