December 3, 2012

Several weeks ago I purchased some 3M masking tape and frankly it was awful.  It wouldn't come off the roll properly- just kept ripping.  Then it wouldn't work on the paper either, paint kept seeping underneath.  It was beyond annoying.  I say this because I actually sat down and contacted 3M to tell them how unhappy I was with their "new" "greener" masking tape.  Well, it's not greener if I have to throw it away.  To their credit, they sent me a postage-paid label to send the offensive tape to them.  I was happy to comply (less trash in the local landfill).  I asked them not to replace it unless it was their old formula tape.  Well, today I received two rolls of replacement tape from 3M.  Which is fantastic but not the point of this story.  Included was a short letter which read "Dear Valued Customer:  Thank you for contacting the 3M Company.  Please accept the enclosed product(s) on behalf of 3M.  We welcome your comments.  Best Regards...etc."  Wait for it.....  Included in the package was a packing list which reads:  "Item CCCHIM00020 Generic Complimentary Letter".  That my friends is comedy gold.  I laughed till I stopped.  

"I have made mistakes but I have never made the mistake of claiming that I have never made one."  - James Gordon Bennett